Standard Operating Procedures

SOP’s (STANDARD OPERATING PROCEDURES)

Developing SOP’s is a critical step in maintaining an efficient & profitable body shop repair business.

 
9 BENEFITS OF IMPLEMENTING STANDARD OPERATING PROCEDURES


1. A reference for employee training, cross-training and retraining.

2. Less chaos and confusion in general and when employees leave.

3. Consistency, where expectations for a job lead to tasks being performed correctly every time.

4. Reduced risk of job failures and interruptions.

5. A basis for effective employee performance reviews.

6. Employee buy-in because employees help create your SOPs.

7. A clear understanding of who does what, where, when, why and how.

8. Team unity built around attainable standards and goals with procedures to achieve them.

9. A tool for evaluating efficiency and procedural correctness.



CATEGORIZING SOP’s


1. Administrative (front office)
2. Damage analysis (estimating)
3. Disassembly/reassembly
4. Parts
5. Shop/vehicle steward (janitorial, detailing, etc.)
6. Paint (waterborne and solvent-based)
7. Body (multiple units)
8. Mechanical (multiple units)
9. PPE, safety and HazMat
10. Tools and equipment


A link to 3M’s STANDARD OPERATING PROCEDURES LIBRARY can be found under INDUSTRY LINKS.

Click HERE to view the Standard Operating Procedures in .pdf format.

Click HERE to view the Refinishing Assumptions Guide in .pdf format.

 

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